Refund, Return & Cancellation Policy

Last Updated: May 10, 2026

Welcome to www.savebrights.in. We strive to ensure customer satisfaction and provide a transparent shopping experience. This Refund, Return & Cancellation Policy outlines the terms applicable to purchases made through our website.

1. Eligibility for Returns

Customers may request a return if:

- The product received is damaged during transit.
- The product received is defective or not functioning as intended.
- The wrong product was delivered.
- The product received is significantly different from the product description displayed - on the website.

To be eligible for a return, customers must notify us within 7 days of delivery.

- The product must be:
- Unused and in its original condition.
- Returned with original packaging, tags, accessories, manuals, and invoice (where applicable).
- Free from any customer-caused damage.

2. Non-Returnable Products

The following categories are generally not eligible for return unless damaged or defective upon delivery:

Personal care and hygiene products

- Consumable items
- Products marked as non-returnable on the product page
- Customized or personalized products
- Items damaged due to misuse, negligence, or improper handling by the customer

3. Return Process

To initiate a return request, customers must contact our support team with:

- Order number
- Customer name
- Contact information
- Reason for return
- Photographs or videos showing the issue (if applicable)

Upon verification, return instructions will be provided.

We reserve the right to inspect returned products before approving refunds or replacements.

4. Refund Policy

Once the returned product is received and inspected, the refund will be processed if the return request is approved.

Refunds will be issued through the original payment method whenever possible.

Refund Timelines

- Online payments: Refunds are typically processed within 7–10 business days after approval.
- Cash on Delivery (COD) orders: Refunds may be processed via bank transfer, UPI, or another approved method within 7–15 business days after approval.

Actual credit timelines may depend on banking and payment service providers.

5. Replacement Policy

Where applicable, customers may be offered a replacement instead of a refund.

Replacement requests are subject to:

- Product availability
- Verification of the reported issue
- Approval by our support team

If a replacement product is unavailable, a refund may be issued instead.

6. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting customer support.

If payment has already been made, the refund will be processed according to the applicable refund timeline.

After Shipment

Orders that have already been shipped generally cannot be cancelled. Customers may initiate a return request after delivery if eligible under this policy.

7. Failed Deliveries and Refused Orders

If an order cannot be delivered due to:

- Incorrect address information
- Customer unavailability
- Refusal to accept delivery without valid reason

we reserve the right to deduct applicable shipping, handling, or return charges from the refund amount.

8. Refund Exceptions

Refunds may be denied if:

- The product is returned in a used or damaged condition caused by the customer.
- Required proof of purchase is not provided.
- The return request is submitted after the applicable return period.
- The claim is found to be fraudulent or abusive.

9. Contact Us

For refund, return, replacement, or cancellation requests, please contact:

- Website: www.savebrights.in
- Email: support@savebright.in
- Customer Support: +91 22268 26327
- Address: India

10. Policy Updates

We reserve the right to modify this Refund, Return & Cancellation Policy at any time without prior notice. Updated versions will be published on www.savebrights.in and become effective immediately upon posting.

By placing an order on www.savebrights.in, you acknowledge and agree to this Refund, Return & Cancellation Policy.